Motorcycle Tunes WARRANTY
Terms and Conditions are listed at the bottom of this page
Warranty Repairs / Returns/ and Trouble Shooting
If you have an issue Use the above link to Submit a Ticket, and we will reply ASAP
Our phone operators are NOT trained for troubleshooting, and cannot open warranty claims, so you must use the Ticket System or our Live Chat System.
After you submit the above trouble ticket:
1. We will then reply with further instructions, and if needed we will then issue you a RA# (Return Authorization Number)
The RA# will remain active for 15 days, and must be received at our warehouse within period. (issuance of a RA# does not represent an authorized credit)
Returns without a RA# will not be accepted and will be returned to sender.
Motorcycle Tunes is not responsible for return with no RA#
2. Carefully package merchandise to avoid damage during shipping. Depending on it’s condition, original packaging may not be sufficient. Include a copy of your original invoice, and a note stating what item is defective.
3. Ship only those items for which the RA# was issued.
4. Write the RA# on the outside of the package.
BE SURE TO INCLUDE A NOTE WITH A COPY OF YOUR ORDER INVOICE AND THE RA# WRITTEN ON IT, along with the Repair/Replacement Fee Due.
Motorcycle Tunes
RA# (will be issued to you)
3301 S 14th St STE 16 #257
Abilene, TX 79605
Warranty Coverage Details
All Warranty/Returns/ and Trouble Shooting is handled through our Online Ticket System, and Online Chat
Motorcycle Tunes shall have no obligation in the event the customer is unable to provide a receipt showing the date the customer purchased the product(s).
1-29 days after the original order ship date, we will send you a prepaid label to mail the defective item back to us, and we will repair or replace the defective item, and pay the return postage back to you.
30 days or more after the original order ship date, the Customer is responsible for shipping the defective item to us along with the repair/replacement fee listed below (along with shipping), or can choose from the replacement parts list on our website.
1. Warranty only applies to items manufactured by Motorcycle Tunes, all other items carry the manufacturer warranty only. 30 days - more after the original order ship date Amplifiers and Bluetooth only carry the manufacturer warranty.
2. The product must be properly installed, maintained and operated under normal conditions.
3. Motorcycle Tunes makes no warranty, expressed or implied with respect to any chromed or powder coated products.
4. This warranty does not apply to any item not listed to have a warranty, Any return that shows evidence of being misused or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
Motorcycle Tunes will repair and/or replace defective product with either new or remanufactured like product at no charge at our discretion.
Damage to product caused by the following will not be covered under this warranty: abuse, accident, misuse, neglect, modifications, repairing attempts, seller/installer misrepresentation.
This warranty does not cover any incidental, consequential, or cosmetic damage due to accidents or normal wear and tear, nor does it cover the cost of removing or reinstallation of the product.
Warranty is void if product’s serial number has been removed, defaced, and/or tampered with.
5. This warranty does not cover products sold as reconditioned, closeout, discontinued or sold by a non-authorized reseller.
6. Bottom Mounting Bolts have limited 1 replacement limit if within 30 days of the original order ship date, 30 days or more after the original order ship date, or any additional bolts must then be purchased through our replacement parts list .
7. Amplifiers and Bluetooth Controllers have a 1 Year warranty and will need to be returned to the manufacturer for repair. Modifying the Amplifier or Bluetooth will void the warranty on the product. Contact us first, as we may be able to swap it out though us.
8. Motorcycle Speakers have a limit of (1) replacement limit if within 29 days of the original order ship date, 30 days or more after the original order ship date or any additional speaker repalcements needed must then be purchased through our replacement parts list .
9. All Replacement Parts are available to our customers at a discounted price through this link Replacement Parts
10. The warranty is only valid to the original purchaser, and original order shipping address. The warranty is non transferable. This warranty is only valid for as long as the item is a stocked current item. If the item is no longer stocked, Motorcycle Tunes may elect to offer an upgrade at a discounted price.
11. Damage to product caused by the following will not be covered under this warranty: abuse, accident, misuse, neglect, modifications, repairing attempts, seller/installer misrepresentation.
12. This warranty does not cover any incidental, consequential, or cosmetic damage due to accidents or normal wear and tear, nor does it cover the cost of removing or reinstalling of the product.
13. Motorcycle Tunes makes no warranty of any kind in regards to other manufacturer’s products distributed by Motorcycle Tunes. Motorcycle Tunes will pass on all warranties made by the manufacturer and where possible, will expedite the claim on the behalf of the customer, but ultimately, responsibility for disposition of the warranty claim lies with the manufacturer.
14. Items will not be replaced/repaired until the defective item is first received back here at our warehouse.
Repair/Replacment Fees -
All Repairs will incur the below fees
One Kicker Budget Speaker Replacement/Upgrade without Grill, Trim Ring, Bottom Mounting Bolt - $39.95
One Kicker Speaker Replacement/Upgrade without Bottom Mounting Bolt - $69.95
1 Chrome Housing Repalcement - $19.00
1 Black Housing Replacement - $19.00
Bluetooth/Amplifier Replacement - 1 year manufacturer warranty only, if it is past that period then we can offer a replacement amplifier at a discounted price
Return Shipping - Shipping charges will be determined based on the weight of the items and your return address.
